Terms & Conditions

Welcome to the Fashion Heights website terms & conditions for use.

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below and this will apply to all orders for products which are being delivered within Mauritius.

Registration

1.1  Registration

Upon placing an order with us, you will be required to sign up/register on our website. As an alternative, you may also select for our quick check-out system.

A registered account can only be in the name of one person at any one time.

The personal details which you are required to provide when you register as a customer are true, accurate, current and complete in all respects and you will notify us immediately of any changes to the personal details by updating these details on your online account.

1.2  Customer’s responsibilities

You are responsible for all activities and orders placed under your registered account and same is applicable for the quick check-out system.

If you believe that a third party or any other person is accessing this website using your shopping account and/or your personal information without your authorisation, you must contact us immediately on shop@fashionheights.net, failing which we will not be liable for any loss, damage and/or prejudice suffered as a result of such hacking, tampering or otherwise unauthorised use.

You may also deregister with us at any time by contacting our customer service or on shop@fashionheights.net

1.3  Account cancellation

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

We reserve the right to suspend or cancel your account with us at any time, if it is suspected that you have misused or breached the security and/or the terms & conditions of this website.

1.4  Modification

We reserve the right to modify, temporarily or permanently, the website (or any part thereof) with or without notice to you and you acknowledge and agree that we shall not be liable to you or any third party for any modification to or withdrawal of this website. We also reserve the right to modify, change or amend the conditions of the website from time to time, and your continued use of the website (or any part thereof) following such change shall be construed as your acceptance of such change. It is your responsibility to check regularly our website to determine whether the conditions have been changed.

  1. Pricing

Our products are sold at prices advertised on the website applicable at the time of your order. All prices are quoted in Mauritian Rupees (MUR) and are inclusive of VAT. We reserve the right to change the prices without notice at any time, prior to the confirmation of your order.

  1. Offers and Promotions

2.1  Eligibility

All customers are eligible for any offers and promotions, as advertised on the Website.

We reserve the right to modify or withdraw our offers or promotions without notice, at any time, while stocks last, prior to the confirmation of your order.

2.2  Product Description & Specification

You should rely on the product text descriptions & specifications while you are placing your orders. Any photographs are for guidance and illustration only and do not form part of the contract of sale.

  1. Content Errors, Corrections, Omissions and changes.

3.1  Content Errors, Corrections, Omissions and changes

We endeavor to provide you with the most accurate information as possible on the website. In case of errors or omissions, we reserve the right to withdraw any offers or promotions.

  1. Payment

4.1  Payment type

We accept payment by Visa, Mastercard, Juice by MCB, Internet Banking (IB) and Bank Transfer.

4.2  Payment Gateway

All your payments are made using the secure online e-commerce platform of the MCB Internet Gateway Service which will manage your bank details.

Your bank details are not recorded on our database.

While checking-out, your credit card will be automatically debited with the full amount due. Once payment is cleared, you will receive an automated confirmation email of your order. At this stage, no extra products may be added to that particular order.

   5. Customer responsibilities

Customer is required to inspect the condition and conformity of the product at the time of delivery or collection, before signing the delivery or collection slip.

Should the customer note that the product(s) is/are damaged or the product/s is/are not as ordered upon delivery or collection, the customer should not take delivery and inform the delivery personnel or our agent at collection point for replacement.

Once delivery has been made, we will not be liable for any breakages, non-conformity or shortages of the products ordered.

   6. Cancelling an order

We shall not accept any exchange and/or refund once the order has been delivered to the customer.

Should the customer wish to amend an order immediately after check-out, we may be contacted on shop@fashionheights.net

   7. Product(s) is/are out-of-stock

If your product(s) is/are out-of-stock, we shall email you to let you know. If you are happy to wait and the product(s) come back in stock, we shall deliver the product(s) to you as soon as the product(s) becomes available.

If you are not prepared to wait, please contact us on shop@fashionheights.net and our sales agent will contact you to suggest a change in model.

   8. Deliveries of multiple products

It may happen that products ordered at the same time get delivered on different days or transport. In such cases, no extra delivery charge will apply.